Making an initial appointment

If you are unsure which therapist would be the best match for your situation, we recommend that you come along for an Initial Consultation first of all, to talk things through with one of our directors, Elliot Davis, Robert Rees, or Sarah Paton Briggs. This way, you can receive input on how therapy can help in your particular circumstances, as well as guidance on which therapist might be a good match for your particular needs.  Initial Consultations are suitable for individual clients or for couple therapy.  Robert, Elliot, and Sarah each work with individuals or couples.

To book an appointment with Dr James Kustow, please click here for details of how to contact his secretary.  Dr Kustow’s clinic is at 127 Harley Street, (not at The Grove).

Private health insurance

If you have private health insurance, please contact us to arrange your appointment. We will need the Authorisation Code from the insurance company prior to booking, otherwise we may not be able to invoice your insurer directly. Don’t book and pay online – because this cost may not be recoverable from your insurer. It’s important to obtain authorisation from your insurer before your first appointment at The Grove, to ensure your sessions will be funded. Click here for further information about starting therapy with private health insurance»

Book an Initial Consultation

Choose a date within the next 3 weeks and click the orange “search” button to see availability of appointments up to three weeks in advance. You can see all therapists or select a name from the drop-down menu list if you want to see Robert, Elliot, or Sarah in particular.

Then select from the list click on the session time of your choice to book up to 21 days ahead of today’s date, paying by card to secure the appointment: 

Contact us for appointments further ahead than the 21 days shown in the calendar widget.

The Grove’s terms of service

Appointments are for 50 minutes.

Initial Consultations are suitable for individual clients or for couple therapy.  Robert, Elliot, and Sarah each work with individuals or couples.

Sessions take place at The Grove Practice, 4 Wimpole Street, London W1G 9SH.

By booking and paying online, you are committing to the selected appointment time.

Missed appointments, rescheduled bookings, or cancelled sessions are chargeable in full.

If you’re unable to attend the appointment you booked, please contact your therapist as soon as you know you won’t be able to attend. If possible, they may be able to offer you an alternative session that week, or waive the fee in exceptional circumstances (but only at their discretion.)

The Grove does not operate a cancellation period such as 24 or 48 hours. (We find that often we are holding diary time in good faith, for longer than the notice clients can give us regarding cancellation.) We prefer to hold a conversation regarding the applicable circumstances to determine whether discretion can be applied – because we view therapy as a relational dialogue.

If you would like to talk to a director before booking, or you want to book more than 3 weeks ahead, or if you are experiencing problems with our online system, please call us on 0207 637 7763 or email [email protected].