This privacy statement explains data collection and usage policies of The Grove Practice (the “Company”) and www.thegrovepractice.com (the “Site”); it does not apply to offline products or services. By accessing the Site, you are consenting to the information collection and usage practices described in this privacy statement.
Fair processing notice
The Grove Practice is committed to following best practice guidelines to maintain the accuracy and protection of information collected by the Company. This policy describes how personal details are collected and used by the Company.
From time to time, The Grove may use the professional services of third parties and may also receive personal information collected by those third parties in the course of the performance of their services for us. In that case, we will take reasonable steps to ensure that such third parties have represented to us that they have the right to disclose your personal information to us.
Where permitted or required by applicable law or regulatory requirements, we may collect information about you without your knowledge or consent.
What is personal information?
Personal information is any information that identifies you, or by which your identity could be deduced. The personal information we collect may include your name, title, company or organization name, work e-mail, work phone, work or home address, information about your job function, information about your company and credit card information, if applicable, for the purchase of The Grove products or services.
Personal information may also include, where relevant to your involvement with the Company or its directors or employees or contractors, contained in activities such as but not limited to: booking appointments; medical records, reports, or letters; email correspondence; waiting lists; CVs or job applications; enquiries or applications or enrolment on training courses; photographs or videos; training records; records of financial transactions or wage information or accounting procedures; marketing campaigns including but not limited to email and social media.
Why is The Grove collecting my personal information?
The information collected is used and may be disclosed for business purposes conducted by the Company and the Site. Those business purposes may involve: recruitment and employment or assessing suitability for roles within the Company; identification of training and development requirements; invoicing and financial transactions; eligibility and suitability for enrolment or participation in programmes operated by the Company or Site; ensuring security of information held by the Company and/or collected via the Site; determining emergency contact details; administration and employment procedures; attending to diversity and inclusivity; such other purposes as are reasonably required in operating the Company.
The information requested on this Site is required to process your request for more information about our company, services and products. Access to this information will be restricted to The Grove employees, administrators, contractors, or The Grove’s therapists. Your consent to the use of personal information to offer you products and services is optional, and if you wish to discontinue such use, contact us electronically:
How does The Grove use my personal information?
The personal information collected on this Site will be used to operate the Site and to provide the information or service(s) or carry out the transaction(s) you have requested. In support of these uses, The Grove may use personal information to provide you with more effective customer service and/or to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you information about other products or services provided by The Grove.
How do I control use of my personal information by The Grove?
Except as otherwise described in this statement, personal information you provide on the Site will not be shared outside of The Grove employees, administrators or The Grove therapists without your permission. As described below in the next section, you can access your personal information.
Does The Grove share my details with anyone else?
We never sell clients’ personal information or other data gathered on this Site with any external commercial source. This personal information is held only on our internal systems for the purpose of conducting The Grove’s activities, for which you give your consent by signing up to the Site or by transacting with The Grove.
However, in certain circumstances according to customary standards within our scope of practice, your information may be disclosed to a third party, for example, in making a professional referral to a doctor or psychiatrist or another practitioner. Usually, dependent on the circumstances, the therapist or The Grove would make you aware in advance and make best endeavours to seek your agreement.
How is my privacy protected?
The Grove takes all reasonable steps for data security purposes, including proven systems and security standards used internationally which conform to GDPR standards (General Data Protection Regulations). The Grove is registered with the Information Commissioner’s Office here in the UK. These standards are applicable to our data systems, financial transactions including card data, as well as therapy records.
Are therapy sessions at The Grove confidential?
All therapists at The Grove are accredited and registered with at least one professional body in the UK and/or internationally, operating to strict ethical codes.
As such, every therapist at The Grove is ethically bound to maintain client confidentiality about therapy enquiries and session content. The exceptions are if you give information to your therapist which represents a danger to yourself or others, or if you share details of activity with criminal or safeguarding implications. The therapist is legally bound to contact the relevant parties or authorities in such scenarios. So if you have any concerns about confidentiality, please discuss this hypothetically with your therapist so you are certain of the confidentiality framework in therapy.
Does my therapist talk to anyone else about me?
All registered and accredited therapists are required by their professional membership organisation(s) to consult with a clinical supervisor on a regular basis. This is to maintain professional standards in service of the clients. A clinical supervisor is an advanced practitioner who acts as an experienced mentor. But rest assured that supervision discussions are covered by strict ethical codes. If you are one of the selected clients who is discussed by your therapist in supervision, this is in your best interests in order to offer you high standards of therapy tailored just for you.
Do you record therapy sessions at The Grove?
Sessions are not recorded. We take client confidentiality and security very seriously.
When a therapist is undergoing specialist training and is required by their training institute to record examples of therapy work for professional assessment, the client is always asked in advance and gives written permission for limited recording of session content. Please raise any questions or concerns with your therapist in the first instance, or contact: [email protected]
How do I access my personal information?
If you wish to access your personal information, write to:
How does The Grove protect the security of my personal information?
The Grove is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities.
How can I provide comments on your privacy statement?
The Grove welcomes your comments regarding this privacy statement. If you believe that The Grove has not adhered to this privacy statement, please contact us electronically or via postal mail at the address provided below, and we will use commercially reasonable efforts to determine and remedy the problem promptly.
You may have your personal/contact information removed from our databases by completing the following form. We use your contact data (name, address and e-mail addresses) to remove your records from our files.
Please email [email protected] and indicate that you wish to opt out or delete your information from our systems.
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