Your questions answered

Browse the list of our counselling FAQs below to find out what you’re looking for. Can’t find what you need? Don’t hesitate to contact us for any more information.

How do I start?

All our services start with an initial consultation session at our central London premises. This meeting is an opportunity to explore what has brought you to The Grove and to decide whether to start attending regular weekly sessions.

Is there an appointment time that suits me?

You can make appointments during the daytime and evening, from Monday to Friday. Our earliest appointment is 8am, the latest is at 8pm.

What is the cost?

The fee is shown when you book an appointment, so you will be sure of what you’re paying. For an appointment with an Accredited Therapist, the fee is £125 + VAT per 50-minute session. The fee for sessions with a Qualified Therapist is £75 + VAT for each 50-minute appointment. The fee is the same whether for an individual client or for a couple. Review fees.

Are there any reduced-fee sessions?

Our Foundation service offers affordable therapy at a lower fee, with therapists who are in the final stages of their training. Please visit the Foundation Therapy site for further details and to book these appointments.

How do I make an appointment?

You can book an appointment by phoning  0207 637 7763 daytime or evening. Alternatively you can email [email protected]. Appointments will usually be available within a few days.

How do I reserve my appointment?

You can book online and pay by card, using our secure online service.

What happens next?

Your initial consultation session in London will last for 50 minutes. This is an opportunity to explore what has brought you to The Grove and to decide whether to start coming to weekly 50-minute sessions. During the initial session, your therapist will assess the nature of your difficulties and answer any questions you may have, before discussing how therapy can help you move forward.

How long do sessions last and how often will they be?

Sessions are for 50 minutes, starting on the hour, and are usually at a frequency of once a week. You can discuss the number of sessions with your therapist during the initial consultation. Starting regular sessions is a commitment to prioritising the session time, as consistent attendance is important for the process to be most beneficial to you.

How can I pay for my sessions?

You pay by card when you book the first session online. After that, for further regular sessions, you may pay by debit card or credit card, by cash or online banking transfer, or by cheque payable to The Grove Practice Limited.

Will my private health insurance fund my therapy?

Yes, your therapy sessions can be funded by private health insurance. Because of the strict registration requirements of the insurance companies, only the Accredited Therapists at The Grove are individually registered with a number of medical insurers including Allianz, Aviva, BUPA, CIgna, Vitality, Standard Life, WPA. Please call us to start the process of funding your therapy through your private health insurance policy. Usually you will need to check with your insurer the provisions of your policy for funding counselling or psychotherapy. Then you will need to obtain an authorisation code so that your sessions can be invoiced to your insurer. Please contact us for further guidance on how to start therapy funded by your insurance.

Who is welcome?

We are a private service based in central London, which you can access directly whenever you feel the need. You do not need a referral from a doctor. Our practice is open to everyone – individuals or couples, regardless of gender, age, sexuality or nationality. Any client under the age of 18 will need the agreement of their parent or guardian.

Do you have disabled access?

Our premises are located in a period building in the West End of London, which includes a flight of stairs to our consulting rooms. We regret that our consulting rooms have no suitable access for wheelchair users. Please contact us if you have any concerns about mobility, so that we can recommend an alternative location with access for those with impaired mobility or requiring wheelchair access.

What’s the difference between counselling and psychotherapy?

Counselling usually focuses on specific and current issues, to find ways of resolving problems. Psychotherapy involves more in-depth work and may take longer. Psychotherapists are required to take a longer training than counsellors. Practitioners at The Grove in London are committed to exploring with you, to decide which approach is right for you.

How do I choose the best approach and therapist for me?

By talking to one of our Directors or by having an initial consultation, we’ll be able to suggest the therapist or options within our team with someone who is experienced in working specifically with the issues that are troubling you. Contact us to request some guidance so we can help you choose a therapist who’ll be able to support your specific needs.

What is The Grove’s cancellation policy?

Our therapists commit to regular weekly appointments with our clients, because of the importance of regularity and continuity of sessions. We hold diary time for clients on a regular and committed basis. So missed appointments or cancelled sessions are chargeable, unless you discuss any absence with your therapist in advance, to explore if discretion can be applied depending on the circumstances. Ordinarily, any planned absence must be agreed in advance with your therapist.

If you are unable to keep your regular appointment, please contact your therapist, who may be able to offer you an alternative session that week, subject to availability.